In the rarest of rare cases, we have come terms to with any refund requests from our clients. Mostly, it's due to the choice of product that goes wrong from the client's side but we respect our client's wishes. If they find that they aren't contended with the product and need their refunds, then we do as per their request.
If you aren't too happy with the product then you need to follow a simple process under which you need to make a call to our customer care executive and request him/her to make that specific change. You can also log in to our official website and request a refund of your order.
Gold Swan is a well-known name in the industry for its super easy and swift payment and refund policies. If you have requested a refund then feel at ease as your request has been accepted and is being processed. We never let our customers wait for long and try to process the refunds within 24 hours of the request. This is so because we have promised all our customers that all kinds of queries will be treated at the earliest. We transfer the amount directly in case of net banking and in case of cash on delivery then we request you to provide us with your bank details.
So, never feel let down as your request will be carried forth and will be soon fixed at the earliest because Gold Swan is all for its customers.
Gold Swan!